FAQS - FREQUENTLY ASKED QUESTIONS
1. How long will my website take to be live ?
Website design is 1 - 2 days providing we have all the information from you, Ecommerce sites and larger sites will take more time. Sometimes it can take a little longer for your site to be listed on the internet (google or bing) We can recommend an SEO expert to speed up this process. We highly recommend our package that includes the Social Media Accounts to also help speed up the process.
2. Do I have to choose a Template design ?
If you are not happy with the WIX website templates we can create a website from scratch there maybe further additional hourly rate of $120/hr depending how difficult and intricate the design is.
3. I don't have a business name registered yet can you help ?
We recommend you register a business name in your state or Australia wide as a competitor could copy your website/service/product idea. It's a good idea to checkout the Australian governments Guide to starting a business
Once you are happy to go ahead try to match the website domain name you require and check if your website domain name has been taken on au.godaddy.com/domains/domain-name-search let's chat before you go ahead as a little bit of planning can go a long way in finding the perfect business & matching website name !
4. Do you have support for ongoing changes or maintenance of the website ?
Of course, if the changes are minimal or you have found an error we are happy to make the changes necessary at no charge.
If your changes require more time we can offer support for $50/hr.
5. What if my website stops working ?
If you have chosen the Website Hosting plan (ie attached your domain) then all you have to do is make sure your hosting is paid up to date and then check with your domain hosting company - make sure the renewal emails are not in your Junk folders and also keep your details uptodate. Your account information would be on the invoice from when you 1st created an account. Feel Free to call us to investigate where the issue is - we want you to have a working website !
6. What is website Hosting ?
Website hosting is where your website data is housed and requires renewing annually as well as your domain. If you have chosen a FREE or mini website package there is no annual costs unless you would like us to do an annual review and update then you will be charged accordingly.
7. Do you offer an Email hosting package ?
Yes, we can incorporate a hosted email package into your website to receive emails direct from your website through a 3rd party our preferred is Godaddy.
8. How do I purchase and pay for a plan ?
Choose the plan you would like from the packages on the PRICES page and contact us we can then send an invoice and once paid we can get started.